Jan grew up in the Silver Valley, graduating from Kellogg High School. She then attended North Idaho College on a journalism scholarship and also studied sales and business at SCC before joining the Exchange in 1982. Jan has completed several levels of Landmark Education throughout the years and has won awards for ad campaigns and design from the Pacific Northwest Association of Want Ad Newspapers. She recently earned her Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. With over 35 years of experience, Jan has developed a keen sense for what a business needs to gain customers. She likes to help small businesses develop campaigns, not just ads. She is always willing to listen, consult and create a long-term plan of action for her advertisers.
Office: 509-922-3456 / Jan@spokane.Exchange
Born & raised in England, Helen started in the publishing industry at an early age helping her Dad produce the local village Community paper and also her college Newspaper. She started her working career with United PLC papers in Cambridge, and then after moving to Spokane in 1993 started in the Exchange front office taking classifieds ads. Now, with her many years of experience, Helen assists in all aspects of ad sales and handles many accounts. In her free time she enjoys watching volleyball & trying to keeping track of her teenagers!
Office: 509-922-3456 / Helen@spokane.exchange
Kylah excels as a Customer Relations Professional & Social Media Manager for the Exchange, as well as Manager of Real Estate Advertising, Regional Ad Specialist, and the Executive Director of the Pacific Northwest Association of Want Ad Newspapers (PNAWAN) & Western Regional Advertising Program (WRAP), which is hosted by Exchange Publishing here in Spokane. She is also heavily involved in our national Association of Free Community Papers (AFCP), in which she has been named AFCP Rising Star, has served on multiple committees, including Membership & Conference Planning, and she recently spoke on a panel at a national conference about innovative technology in today's newsroom.
Kylah has been with the Exchange since 2014, just after moving to Spokane from her native San Diego. She is a University of Maryland graduate with a BA in Linguistics. She speaks Spanish and Russian, has traveled abroad extensively, and has interned for National Geographic.
Office: 509-922-3456 / Kylah@spokane.Exchange
Carissa grew up in the beautiful lakeside town of Sandpoint, Idaho. She attended Eastern Washington University where she completed a BAE in History. After several years of teaching, she moved into the Real Estate field and gained 15 years of experience in Advertising, Marketing and Customer Relations. She has lived in the Spokane area for the last 30+ years and loves the seasons and being outdoors. She enjoys gardening, boating, camping and spending time with family.
Office: 509-922-3456 / Carissa@spokane.Exchange
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James was born & raised in Spokane and graduated from John R. Rogers high school where he was introduced by a friend to Breakdancing and Acrobatics, he used these new skills to perform at his High School’s Spirit Game Half Time show all four years. He has also been training & competing in several different disciplines of Martial Arts since he was 8 years old, even winning second place in the Intercontinental Judo Tournament in Seattle at age 13. James used these skills to teach gymnastics and parkour to children 3 to high school age.
James studied Japanese for 3 years in high school & Chinese (Mandarin) for three semesters in college, and has taught himself Spanish as well as some Russian and Persian. James attended Spokane Falls Community College for 2 years, and plans to continue his higher education very soon. He is excited to get more into the business world and enjoys networking and cultivating business relationships.
Office: 509-922-3456 / James@spokane.Exchange
Jillian was born in Seattle and raised in Spokane. She received her bachelor's degree from Eastern Washington University in Visual Communication Design in 2017. Prior to joining the Exchange team, she has experience in screen printing, sign production layout, banking, and esthetics. In her free time, she likes to go camping with her husband Toby and her dog Maximo.
Emily has lived in the Great Northwest for the past 26 years. She has been doing graphic design for at least 16 years and obtained her AAS in Visual Communications from Spokane Falls Community College in 2011. Prior to the Exchange, Emily has been in the print industry for 8 years as a prepress technician and graphic designer. Emily lives a simple life, she enjoys feeding her backyard squirrels and gardening. She is an avid rock climber and hiker, but at the end of the day she loves going home to spend some couch time with her 3 cats.
Office: 509-922-3456 / Emily@spokane.Exchange
Shelby Palmer graduated from EWU with a Bachelors in Visual Communication Design in 2021. Shelby is originally from Yakima, WA and has recently made the Spokane area her permanent home with her husband Travis. Shelby has worked in various design positions prior to joining the Exchange and she loves to read and spend time with her family and friends.
Office: 509-922-3456 / Shelby@spokane.Exchange
Pat has been in the publishing field for over 20 years and with the Exchange since 1996. During this time, has worn many hats and has been involved in almost every area of publishing. He has a background in page layout and design, building and maintaining websites, and many computer networking certifications. Pat recently earned his Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. Pat is also very involved in the community in which he lives and works.
Office: 509-922-3456 / Pat@spokane.Exchange
Donna has been a resident of Spokane Valley FOREVER, she has a family and friend-base that matches no other. Donna joined The Exchange in 1985, and later became a part of the office sales team, working many years with customers for display & classified advertising for both The Exchange and Horse Previews Magazine. She loves working with people and for the past year has been working independently, servicing Horse Previews customers.
Barbara began managing at the Exchange in 2000 after working as an area realtor in the 1990's and the Executive Director of the Coeur d'Alene Realtor Association. In 2002, she was asked to represent the Pacific Northwest Association of Want Ad Newspapers (PNAWAN) on the National level as a board member of the Association of Free Community Papers, traveling the US and Canada. In 2014, Barbara was elected as president of PNAWAN after transferring the association headquarters from Lewiston to Spokane. Barbara became the sole owner of the Exchange in 2015 and has made great strides in digital and print advancement. Always investing in her community and employees, Barbara encourages growth, education and training for her staff. She recently earned her Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. She enjoys swimming, boating, snowboarding and having family fun.
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