Jan grew up in the Silver Valley, graduating from Kellogg High School. She then attended North Idaho College on a journalism scholarship and also studied sales and business at SCC before joining the Exchange in 1982. Jan has completed several levels of Landmark Education throughout the years and has won awards for ad campaigns and design from the Pacific Northwest Association of Want Ad Newspapers. She recently earned her Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. With over 35 years of experience, Jan has developed a keen sense for what a business needs to gain customers. She likes to help small businesses develop campaigns, not just ads. She is always willing to listen, consult and create a long-term plan of action for her advertisers.
Born & raised in England, Helen started in the publishing industry at an early age helping her Dad produce the local village Community paper and also her college Newspaper. She started her working career with United PLC papers in Cambridge, and then after moving to Spokane in 1993 started in the Exchange front office taking classifieds ads. Now, with her many years of experience, Helen assists in all aspects of ad sales and handles many accounts. In her free time she enjoys watching volleyball & trying to keeping track of her teenagers!
Kylah excels as a Customer Relations Professional & Social Media Manager for the Exchange, as well as Manager of Real Estate Advertising, Regional Ad Specialist, and the Executive Director of the Pacific Northwest Association of Want Ad Newspapers (PNAWAN) & Western Regional Advertising Program (WRAP), which is hosted by Exchange Publishing here in Spokane. She is also heavily involved in our national Association of Free Community Papers (AFCP), in which she has been named AFCP Rising Star, has served on multiple committees, including Membership & Conference Planning, and she recently spoke on a panel at a national conference about innovative technology in today's newsroom.
Kylah has been with the Exchange since 2014, just after moving to Spokane from her native San Diego. She is a University of Maryland graduate with a BA in Linguistics. She speaks Spanish and Russian, has traveled abroad extensively, and has interned for National Geographic.
Deena Miller hails from the beautiful state of Montana and has the work ethic and enthusiasm just like most Montanans! Deena has Bachelor’s and Master’s Degrees in Elementary Education and has broadly studied the English Language while learning about dyslexia. The year 2020 happened and after 30 years of being a classroom teacher, Deena is leaving the classroom to discover a new challenge and adventure, delivering the weekly LC Valley Exchange paper! She is new to the area, and excited to immerse herself in helping local businesses in the LC Valley. Deena loves meeting new people & helping them find the greatness in their business by showing them that advertising pays off! The Exchange Family has welcomed her with open arms because what she may lack in advertising experience she compensates with unmatched enthusiasm to learn!
Amanda was born and raised in Spokane. She attended Eastern Washington University and graduated with a Bachelor's in Communications in 2013. After graduating, she worked in radio promotions for 4 years. Amanda joined The Exchange team in 2018 and brought with her experience in event setup, customer relations and copy-writing. In her free time she likes to go shopping, play video games, cook and read.
A Spokane native, Carrie Ann has extensive experience in Customer Relations and Operations. Carrie Ann graduated from Whitworth University with a degree in Organizational Management, as well as a Certificate in Women’s Leadership from Gonzaga. She is a 2017 graduate of Leadership Spokane. Carrie Ann is an avid community volunteer, serving as a working board member for Valleyfest. Carrie Ann joined the Exchange family as an Independent Contractor in December 2019, and officially joined the office June 2021. In her free time, she loves everything outdoors including: gardening, camping, fishing, hunting, hiking and four wheeling with family throughout the Inland Northwest.
Victoria has worked in the customer service industry since 2009. She was born and raised in the Poconos Mountains, Pennsylvania which gave her a love of nature and Early American History. Her passion for history brought her to Washington State University where she graduated with a Bachelor's degree in History and developed an interest in the publishing industry. She always strives to provide the highest quality and friendliest service to all, and she is very excited to work with all the customers at the Exchange to help them have a great experience.
Jillian was born in Seattle and raised in Spokane. She received her bachelor's degree from Eastern Washington University in Visual Communication Design in 2017. Prior to joining the Exchange team, she has experience in screen printing, sign production layout, banking, and esthetics. In her free time, she likes to go camping with her husband Toby and her dog Maximo.
Heath is a Walla Walla native who moved to Spokane in 1997 to attend Spokane Falls Community College for Graphic Design. He's been in the print industry since 2000 working at The Inlander, Griffin Publishing, and independently as a freelance graphic designer. Specializing in ad design, logo development, and publication layout, Heath is enjoying working with all the varied clients of The Exchange. An avid outdoorsman, Heath spends as much time as possible in the woods and on the water with his family and friends.
Emily has lived in the Great Northwest for the past 26 years. She has been doing graphic design for at least 16 years and obtained her AAS in Visual Communications from Spokane Falls Community College in 2011. Prior to the Exchange, Emily has been in the print industry for 8 years as a prepress technician and graphic designer. Emily lives a simple life, she enjoys feeding her backyard squirrels and gardening. She is an avid rock climber and hiker, but at the end of the day she loves going home to spend some couch time with her 3 cats.
Pat has been in the publishing field for over 20 years and with the Exchange since 1996. During this time, has worn many hats and has been involved in almost every area of publishing. He has a background in page layout and design, building and maintaining websites, and many computer networking certifications. Pat recently earned his Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. Pat is also very involved in the community in which he lives and works.
Donna has been a resident of Spokane Valley FOREVER, she has a family and friend-base that matches no other. Donna joined The Exchange in 1985, and later became a part of the office sales team, working many years with customers for display & classified advertising for both The Exchange and Horse Previews Magazine. She loves working with people and for the past year has been working independently, servicing Horse Previews customers.
Barbara began managing at the Exchange in 2000 after working as an area realtor in the 1990's and the Executive Director of the Coeur d'Alene Realtor Association. In 2002, she was asked to represent the Pacific Northwest Association of Want Ad Newspapers (PNAWAN) on the National level as a board member of the Association of Free Community Papers, traveling the US and Canada. In 2014, Barbara was elected as president of PNAWAN after transferring the association headquarters from Lewiston to Spokane. Barbara became the sole owner of the Exchange in 2015 and has made great strides in digital and print advancement. Always investing in her community and employees, Barbara encourages growth, education and training for her staff. She recently earned her Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. She enjoys swimming, boating, snowboarding and having family fun.